Shipping policy
Shipping Policy: Pre-Orders and Order Fulfillment
Thank you for choosing our exclusive board game webshop. We're committed to providing you with exceptional service. Please review our shipping policy regarding pre-orders and order fulfillment:
1. Pre-Order Definition: Some products in our store might be labeled as "Pre-Order." This indicates that the item is not yet in stock but is available for purchase. Pre-ordering guarantees you a copy as soon as it arrives.
2. Combined Shipping: If your order includes both in-stock items and pre-orders, the entire order will be held until all pre-ordered items become available. This helps streamline shipping and reduces environmental impact.
3. Optional Split Shipping: We understand that waiting for pre-ordered items might not be ideal for all customers. If you wish to receive in-stock items sooner, you can request a split shipment. Please note that additional shipping charges may apply, and the revised costs will be communicated to you.
For interest in split shipping, please contact us at support@boardgameexclusives.com.
4. Shipping Updates: We'll keep you informed about the status of your pre-orders and the expected arrival dates. You'll receive notifications as soon as your order is ready for shipping.
5. Refund Requests: If you decide you no longer want to wait for a pre-ordered item, you can request a refund before the item ships. Please refer to our Refund Policy for more information.
We strive to ensure a smooth shopping experience and appreciate your understanding regarding pre-orders and order fulfillment. Should you have any questions or need assistance, please don't hesitate to contact our customer service team.
Thank you for being a part of our board game community.
Board Game Exclusives
support@boardgameexclusives.com
Thank you for choosing our exclusive board game webshop. We're committed to providing you with exceptional service. Please review our shipping policy regarding pre-orders and order fulfillment:
1. Pre-Order Definition: Some products in our store might be labeled as "Pre-Order." This indicates that the item is not yet in stock but is available for purchase. Pre-ordering guarantees you a copy as soon as it arrives.
2. Combined Shipping: If your order includes both in-stock items and pre-orders, the entire order will be held until all pre-ordered items become available. This helps streamline shipping and reduces environmental impact.
3. Optional Split Shipping: We understand that waiting for pre-ordered items might not be ideal for all customers. If you wish to receive in-stock items sooner, you can request a split shipment. Please note that additional shipping charges may apply, and the revised costs will be communicated to you.
For interest in split shipping, please contact us at support@boardgameexclusives.com.
4. Shipping Updates: We'll keep you informed about the status of your pre-orders and the expected arrival dates. You'll receive notifications as soon as your order is ready for shipping.
5. Refund Requests: If you decide you no longer want to wait for a pre-ordered item, you can request a refund before the item ships. Please refer to our Refund Policy for more information.
We strive to ensure a smooth shopping experience and appreciate your understanding regarding pre-orders and order fulfillment. Should you have any questions or need assistance, please don't hesitate to contact our customer service team.
Thank you for being a part of our board game community.
Board Game Exclusives
support@boardgameexclusives.com